Hotel Front Office Customer Service Representative

Join Forum Hotel in the vibrant heart of Canggu, Bali, where luxury meets tropical charm. As a Hotel Front Office Customer Service Representative, you will be the face of our brand, ensuring every guest enjoys a seamless and unforgettable experience. Our hotel is a beloved part of the Canggu community, known for its warm hospitality and stunning ocean views.

In this role, you'll handle guest check-ins, manage reservations, and resolve any issues with a smile. You'll use our state-of-the-art PMS (Property Management System) to streamline operations and our guest communication software to keep our guests informed and happy. This is a fantastic opportunity to grow within a reputable hotel chain with a clear path for career advancement.

If you're passionate about hospitality, love interacting with people, and want to be part of a dynamic team in one of Bali's most sought-after destinations, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle guest check-ins and check-outs efficiently using our PMS.
• Manage and confirm guest reservations and bookings.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Assist with room assignments and ensure guest comfort and satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure smooth guest experiences.
• Maintain accurate guest records and communicate important updates using our guest communication software.
• Handle cash transactions and manage guest payments securely.
• Promote our hotel's amenities and services to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a front office or customer service role in the hospitality industry.
• Fluent in English, both spoken and written.
• Excellent communication and interpersonal skills.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Basic computer skills, including proficiency in using PMS and guest communication software.
• Ability to work well under pressure and in a fast-paced environment.
• Familiarity with local regulations and procedures in the hospitality industry.
• Enthusiasm for providing exceptional guest experiences and contributing to a positive work environment.

🛠️ Keahlian

Lowongan Terkait